Breaking Down Enrollment Barriers: How to Easily Qualify for the FCC’s Affordable Connectivity Program

We understand that enrolling in affordable connectivity programs can be a daunting task for many individuals, and we want to provide comprehensive information to help you navigate the process. Our goal is to assist you in overcoming the enrollment hurdles that limit uptake for the FCC’s Affordable Connectivity Program.

The Federal Communications Commission’s (FCC) Affordable Connectivity Program (ACP) provides the primary subsidy available to cover broadband subscription costs for low-income households, but only 1 in 4 eligible households have enrolled in the ACP since it launched in 2021.

The problem of limited access to broadband can be especially acute in federally subsidized housing, where residents have incomes well below the area median and few resources to get online. Reducing enrollment burdens and improving federal data-sharing agreements would increase program uptake for residents who should be able to qualify automatically, especially older adults and people with disabilities.

Introduction: Understanding the FCC’s Affordable Connectivity Program

The Federal Communications Commission (FCC) has created an Affordable Connectivity Program (ACP) to help low-income families, students, and individuals receive affordable internet access. The ACP is a $14.2 billion initiative that aims to provide eligible households with up to $50 per month towards internet service costs and a one-time discount of up to $100 for a device.

Eligibility Requirements for the Affordable Connectivity Program

To qualify for the ACP, you must meet certain eligibility criteria, including:

  • Having a household income at or below 135% of the federal poverty guidelines
  • Being approved for benefits under the free and reduced-price school lunch program or the school breakfast program
  • Receiving benefits under the Lifeline program
  • Receiving benefits under the Federal Pell Grant program
  • Experiencing a substantial loss of income due to job loss or furlough since February 29, 2020

Enrollment Process for the Affordable Connectivity Program

To enroll in the ACP, follow these steps:

Step 1: Determine Eligibility Before you can enroll, you must determine if you meet the eligibility criteria for the program.

Step 2: Choose a Participating Internet Service Provider (ISP) The ACP requires that you choose a participating internet service provider (ISP) to receive the benefits. You can find a list of participating ISPs on the FCC’s website.

Step 3: Apply for the Affordable Connectivity Program To apply for the ACP, you will need to contact the participating ISP directly. The ISP will verify your eligibility and enroll you in the program if you meet the criteria.

Common Hurdles for Enrollment and How to Overcome Them

Hurdle 1: Lack of Access to Reliable Internet One of the biggest hurdles to enrollment in the ACP is the lack of access to reliable internet. If you do not have internet access, you may not be able to complete the enrollment process.

Solution: The ACP offers a one-time discount of up to $100 for a device, which can help you obtain the necessary equipment to enroll in the program. Additionally, some ISPs offer low-cost or free internet service to eligible households.

Hurdle 2: Lack of Awareness about the Program Many individuals who qualify for the ACP are not aware of the program’s existence.

Solution: Spread awareness about the program by sharing information with your community. You can also contact local organizations that work with low-income families and individuals to help them enroll in the program.

Hurdle 3: Difficulty Navigating the Enrollment Process The enrollment process for the ACP can be confusing and difficult to navigate, especially for those who are not tech-savvy.

Solution: Reach out to the participating ISP directly for assistance with the enrollment process. They can walk you through the steps and provide support as needed.


Enrolling in the FCC’s Affordable Connectivity Program can be a complex process, but with the right information and resources, it is possible to overcome the enrollment hurdles. By following the steps outlined in this article, you can determine your eligibility for the program, choose a participating ISP, and successfully enroll in the ACP. Remember, access to affordable internet is essential in today’s world, and the ACP is a valuable resource to help ensure that everyone has access to this vital resource.

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